{"id":664,"date":"2024-03-09T17:47:20","date_gmt":"2024-03-09T09:47:20","guid":{"rendered":"https:\/\/mizu-kids.com\/?page_id=664"},"modified":"2024-03-09T17:58:29","modified_gmt":"2024-03-09T09:58:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/mizu-kids.com\/?page_id=664","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<div id=\"text-3316327697\" class=\"text\">\n\t\t\n\n<h1>FAQ<\/h1>\n<p>Here are some common questions and answers to help you with your shopping experience.<\/p>\n\t\t\n<style>\n#text-3316327697 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;background-color:rgb(0, 0, 0);\"><\/div>\n\n<div class=\"row\"  id=\"row-2070359564\">\n\n\n\t<div id=\"col-859169201\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Common Questions<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-160684688\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1819009861\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1819009861-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-your-t-shirts-oversized-or-regular-fit?\" aria-expanded=\"false\" aria-controls=\"accordion-1819009861-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are your t-shirts oversized or regular fit?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1819009861-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1819009861-label\">\n\t\t\t\n\n<p>All our t-shirts are designed in a regular fit, ensuring a comfortable and flattering silhouette for various body types. For more specific sizing details, please refer to the product page of each t-shirt.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-130576274\" class=\"accordion-item\">\n\t\t<a id=\"accordion-130576274-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-materials-are-your-t-shirts-made-from?\" aria-expanded=\"false\" aria-controls=\"accordion-130576274-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What materials are your t-shirts made from?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-130576274-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-130576274-label\">\n\t\t\t\n\n<p>Our t-shirts are crafted from\u00a0<strong>100% premium cotton fabric | Thickness 180gsm<\/strong>, carefully selected to offer maximum softness and breathability, allowing you to experience unparalleled comfort throughout the day.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2343495365\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2343495365-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-have-a-physical-shop-or-retail-store?\" aria-expanded=\"false\" aria-controls=\"accordion-2343495365-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you have a physical shop or retail store?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2343495365-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2343495365-label\">\n\t\t\t\n\n<p>No, we currently operate exclusively as an online store. You can shop for our t-shirts conveniently through our website. We are committed to providing an exceptional online shopping experience for all our customers.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;background-color:rgb(0, 0, 0);\"><\/div>\n\n<div class=\"row\"  id=\"row-1364644704\">\n\n\n\t<div id=\"col-868888822\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Shipping<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-48617608\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1796231117\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1796231117-label\" class=\"accordion-title plain\" href=\"#accordion-item-shipping-fee\" aria-expanded=\"false\" aria-controls=\"accordion-1796231117-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Shipping Fee<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1796231117-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1796231117-label\">\n\t\t\t\n\n<ul>\n<li>The shipping cost for your order may vary depending on your exact location and chosen shipping option.<\/li>\n<li>For orders within Malaysia, we charge a flat rate of\u00a0<strong>RM 6 West Malaysia and RM 10 East Malaysia<\/strong>\u00a0for shipping.<\/li>\n<li>If your order total is\u00a0<strong>RM 100<\/strong>\u00a0or above, you will receive\u00a0<strong>free shipping within West Malaysia and RM 150 for East Malaysia<\/strong><\/li>\n<li>For orders within Singapore, we charge a flat rate of\u00a0<strong>RM 30<\/strong>\u00a0for shipping.<\/li>\n<li>If your order total is\u00a0<strong>RM 300<\/strong>\u00a0or above, you will receive\u00a0<strong>free shipping within Singapore.<\/strong><\/li>\n<li>For orders to other countries, the shipping cost will be based on the weight of your order and can be calculated at the checkout page.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2320702143\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2320702143-label\" class=\"accordion-title plain\" href=\"#accordion-item-delivery-time\" aria-expanded=\"false\" aria-controls=\"accordion-2320702143-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Delivery Time<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2320702143-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2320702143-label\">\n\t\t\t\n\n<ul>\n<li>All orders will be shipped out within approximately 2 working days using\u00a0<strong>NinjaVan or CitiLink<\/strong>. Once your order has been dispatched, you will receive a tracking number via email.\u00a0<\/li>\n<li>The shipping time for your order will depend on your exact location.<\/li>\n<li>Generally, shipping times vary depending on the destination country and can be impacted by customs and other factors.<\/li>\n<li>However, for most orders, it usually takes only\u00a0<strong>3-5 business days<\/strong>\u00a0for shipping.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3960111565\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3960111565-label\" class=\"accordion-title plain\" href=\"#accordion-item-order-tracking\" aria-expanded=\"false\" aria-controls=\"accordion-3960111565-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Order Tracking<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3960111565-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3960111565-label\">\n\t\t\t\n\n<ul>\n<li>After placing your order, we will send you a tracking code to the email address you provided during checkout. This email will also provide instructions on how to track your package.<\/li>\n<li>Please note that it may take\u00a0<strong>1-2 days<\/strong>\u00a0after you receive the email for the tracking information to be displayed. Additionally, you may also receive\u00a0<strong>SMS<\/strong>\u00a0notifications regarding the status of your shipment.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1999599948\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1999599948-label\" class=\"accordion-title plain\" href=\"#accordion-item-change-of-shipping-address\" aria-expanded=\"false\" aria-controls=\"accordion-1999599948-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Change of Shipping Address<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1999599948-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1999599948-label\">\n\t\t\t\n\n<ul>\n<li>Please note that we can only make changes to your order if it has not yet been fulfilled. If you need to make changes to your order, please contact us at\u00a0<a href=\"mailto:salesmizuomizu@gmail.com\" target=\"_new\" rel=\"noopener\">salesmizuomizu@gmail.com<\/a>\u00a0within\u00a0<strong>24 hours<\/strong>\u00a0of placing your order.<\/li>\n<li>After this timeframe, we may not be able to accommodate any changes as the order will have already been processed and shipped. We appreciate your understanding in this matter.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;background-color:rgb(0, 0, 0);\"><\/div>\n\n<div class=\"row\"  id=\"row-792590794\">\n\n\n\t<div id=\"col-899315128\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Payment<\/h3>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1570360226\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2124504539\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2124504539-label\" class=\"accordion-title plain\" href=\"#accordion-item-payment-method\" aria-expanded=\"false\" aria-controls=\"accordion-2124504539-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Payment method<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2124504539-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2124504539-label\">\n\t\t\t\n\n<ul>\n<li>We offer safe and secure shopping with multiple payment options including\u00a0<strong>Credit card, Debit card, online banking, and various of e-wallet payment Touch N GO, GrabPay &amp; ShopeePay<\/strong>. This way, you can choose the most suitable payment method for your needs.<\/li>\n<li>All products on our website are listed in\u00a0<strong>Malaysian Ringgit (MYR)<\/strong>. This makes it easy for you to know exactly how much you will be charged for your order, regardless of the payment method you choose.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;background-color:rgb(0, 0, 0);\"><\/div>\n\n<div class=\"row\"  id=\"row-549726457\">\n\n\n\t<div id=\"col-369566187\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Return<\/h3>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-611843463\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-612736900\" class=\"accordion-item\">\n\t\t<a id=\"accordion-612736900-label\" class=\"accordion-title plain\" href=\"#accordion-item-return-policy\" aria-expanded=\"false\" aria-controls=\"accordion-612736900-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Return Policy<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-612736900-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-612736900-label\">\n\t\t\t\n\n<p>Please note that our tee measurements may not be as precise as solid products due to the soft nature of the fabric. For those seeking perfection and exact measurements, we recommend considering alternative options. We prioritize transparency and want to ensure that our customers make informed choices. Thank you for your understanding.<\/p>\n<p class=\"p1\">We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your purchase, we offer a\u00a0<strong>7-day return and exchange<\/strong>\u00a0policy. Please read the following guidelines:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">The\u00a0<strong>7-day period<\/strong>\u00a0starts from the day you receive your order.<\/li>\n<li class=\"li1\">To be eligible for a return or exchange,\u00a0<strong>the item(s) must be unused, in the same condition<\/strong>\u00a0that you received them, and in their original packaging.<\/li>\n<li class=\"li1\">You are responsible for shipping the item(s) back to us, and we recommend that you use a trackable shipping method.<\/li>\n<li class=\"li1\">We will process your return or exchange within 5 business days of receiving the item(s) back.<\/li>\n<li class=\"li1\">If you are exchanging an item, we will cover the cost of shipping the replacement item back to you.<\/li>\n<li class=\"li1\">If you are returning an item, we will issue you\u00a0<strong>store credit<\/strong>\u00a0for the full amount of the item(s) purchased, minus the cost of shipping.<\/li>\n<li>Shipping fees are excluded from any refund<\/li>\n<\/ul>\n<p class=\"p1\">To initiate a return or exchange, please email us at\u00a0<a href=\"mailto:salesmizuomizu@gmail.com\"><span class=\"s2\">salesmizuomizu@gmail.com<\/span><\/a>\u00a0with your order number and a brief explanation of the reason for the return or exchange. We will provide you with instructions on how to proceed.<\/p>\n<p>Thank you for shopping with us!<\/p>\n<p><strong>*For information regarding our return policy for customised products, please refer to the order page for the specific product you have ordered.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2853164133\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2853164133-label\" class=\"accordion-title plain\" href=\"#accordion-item-wrong-item(s)-received\" aria-expanded=\"false\" aria-controls=\"accordion-2853164133-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Wrong item(s) received<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2853164133-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2853164133-label\">\n\t\t\t\n\n<p>We sincerely apologize for any inconvenience caused by receiving the wrong item. We always strive to fulfill orders correctly, but due to the high volumes of orders we receive each day, mistakes can sometimes happen. However, please rest assured that we are here to help and our customer representatives are ready to assist you.<\/p>\n<p>If you receive the wrong item, please take a photo of it and send it to our customer service team at\u00a0<a href=\"mailto:salesmizuomizu@gmail.com\" target=\"_new\" rel=\"noopener\">salesmizuomizu@gmail.com<\/a>\u00a0with the subject line \u201cWrong Item Received.\u201d Our team will promptly work to send you the correct item as soon as possible. We appreciate your understanding and look forward to making things right for you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2748777099\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2748777099-label\" class=\"accordion-title plain\" href=\"#accordion-item-missing-parcel\" aria-expanded=\"false\" aria-controls=\"accordion-2748777099-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Missing Parcel<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2748777099-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2748777099-label\">\n\t\t\t\n\n<p>To avoid any issues with delivery, please ensure that the shipping address you provide is accurate and up-to-date. If an item is returned to us due to an incorrect address, we will notify you that the package has been returned by the post office.<\/p>\n<p>We will ask if you would like us to resend the package, but please note that the original shipping and handling charge is non-refundable. We appreciate your understanding in this matter and want to ensure that your orders are delivered to the correct address in a timely manner.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-299045679\">\n\n\n\t<div id=\"col-1163423511\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2760457954\" class=\"text\">\n\t\t\n\n<h3>Still have a question?<\/h3>\n<p>Please contact us for more information.<\/p>\n\t\t\n<style>\n#text-2760457954 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"mailto:salesmizuomizu@gmail.com\" class=\"button primary\" >\n\t\t<span>GET IN TOUCH<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-299045679 > .col > .col-inner {\n  padding: 40px 0px 40px 0px;\n  background-color: rgb(222, 222, 222);\n}\n<\/style>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-664","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mizu-kids.com\/index.php?rest_route=\/wp\/v2\/pages\/664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mizu-kids.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mizu-kids.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mizu-kids.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mizu-kids.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=664"}],"version-history":[{"count":2,"href":"https:\/\/mizu-kids.com\/index.php?rest_route=\/wp\/v2\/pages\/664\/revisions"}],"predecessor-version":[{"id":667,"href":"https:\/\/mizu-kids.com\/index.php?rest_route=\/wp\/v2\/pages\/664\/revisions\/667"}],"wp:attachment":[{"href":"https:\/\/mizu-kids.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}